Improvement Upon Improvement

Bethesda Sytems is changing…for the better of course. With over 10 years of providing services in the area, we have grown and expanded to offer more than just audio/video and lighting control systems for our clients. Our services now include, security cameras with web access, wired and wireless network solutions, residential and commercial LED lighting installation in both new and existing homes and businesses, Nest thermostats and smoke detectors. 

 

To help us be more responsive and better equipped to provide solutions, we have created and filled the following positions:

·        Customer Care Coordinator

·        Sales Coordinator

·        Internal Salesperson

·        Financial Controller


Our general manager, Mark Pettis sat down to discuss all of the new positions and how we are improving to serve you better.

How are we improving our service and sales departments? 

These new positions along with our Network Engineer, System Designer, Master Electrician, LED lighting specialist, audio video technicians, and programmers allow us to be experts in the always changing world of electronics integration.

Karen Booker is our Client Care Coordinator and is responsible for all scheduling of services,project installations and LED lighting visits. She is also the coordinator for all of the Nest product installations and service visits.
Laura Cromer is our Sales Coordinator and is responsible for communicating with new clients. She is also the point of contact and source of status updates for ongoing work. This gives our clients a dedicated point of contact if they should have any questions about their ongoing installations.
Jim O’Brien is our Internal Salesperson and is responsible, along with Laura, for contacting all of our clients and potential clients quickly and asking about the new projects. He also travels to our client’s residence, and performs assessments prior to submitting proposal to make sure our proposal are good faith estimates and not guesses.
Christina McGrath is our Financial Controller and is responsible for keeping our financial house in order by coordinating the entire accounting process, which includes accounts receivable, payable and vendor relationships.

What can customers expect from us with these new changes?/How is our service team ready to assist? 

New customers will find the process of engaging Bethesda Systems simple and straight forward. Their inquiries will be answered quickly and professionally.  Service requests are being analyzed and scheduled as quickly as possible. Follow up for service visits are being done daily and billing for service work is being completed accurately and quickly. Our existing customers will find our new process, refreshing, easy to use, and more responsive. 

We are excited about being able to provide the quality of products and service our clients expect along with meeting the new and ever changing needs of our existing and new customers. Whether a client needs a system for their entire home or just one room, Bethesda Systems is the one and only call they need to make.