Choose Your Service Plan
Exclusive
$59/Month
Perfect for clients who prefer fast, reliable remote support.
- 8 AM - 10 PM, 7 Days a week, basic remote support within 60 min.
- Weekdays 8-4 PM, access to remote advanced support.
- Access to Advanced support (weekdays only, based on availability).
- Access urgent night and weekend advanced remote/on-site support.*
- Priority scheduling based on availability
- 25% discount on service labor.
Best Value
Elite
$169/Month
Ideal for homeowners seeking faster service— with remote monitoring and extended support to reduce downtime.
- 8 AM - 10 PM, 7 Days a week, basic remote support within 30 min.
- Weekdays 8-4 PM, access to remote advanced support.
- Access to Advanced support (weekdays only, based on availability).
- Access urgent night and weekend advanced remote/on-site support.*
- Onsite service labor discount.*
- Next-day scheduling.
- 2 annual tech review.
- Remote monitoring available.**
- 20% discount on service labor (on top of Exclusive 25% discounted rate).
VIP
$999/Month
Built for large, tech-heavy homes where downtime isn’t an option — this plan ensures fast, priority support.
- Weekdays 8-4 PM, access to remote advanced support.
- Access to Advanced support: Same-day urgent response.
- Service visit costs included.
- Same-day on-site visits.
- Remote network monitoring.*
- VIP add-ons.*
Exclusive
$49/Month
$59/Month
Perfect for clients who prefer fast, reliable remote support.
- 8 AM - 10 PM, 7 Days a week, basic remote support within 60 min.
- Weekdays 8-4 PM, access to remote advanced support.
- Access to Advanced support (weekdays only, based on availability).
- Access urgent night and weekend advanced remote/on-site support.*
- Priority scheduling based on availability.
- 25% discount on service labor.
Best Value
Elite
$149/Month
$169/Month
Ideal for homeowners seeking faster service— with remote monitoring and extended support to reduce downtime.
- 8 AM - 10 PM, 7 Days a week, basic remote support within 30 min.
- Weekdays 8-4 PM, access to remote advanced support.
- Access to Advanced support (weekdays only, based on availability).
- Access urgent night and weekend advanced remote/on-site support.*
- Onsite service labor discount.*
- Next-day scheduling.
- 2 annual tech review.
- Remote monitoring available.**
- 20% discount on service labor (on top of Exclusive 25% discounted rate).
VIP
$849/Month
$999/Month
Built for large, tech-heavy homes where downtime isn’t an option — this plan ensures fast, priority support.
- Weekdays 8-4 PM, access to remote advanced support.
- Access to Advanced support: Same-day urgent response.
- Service visit costs included.
- Same-day on-site visits.
- Remote network monitoring.*
- VIP add-ons.*
Plan Comparison
| Feature | Exclusive | Elite | VIP |
|---|---|---|---|
| Remote Support Hours (8 AM – 10 PM, 7 days/week) | |||
| Regular On-Site Service Hours (8 AM – 4 PM, Weekdays) | |||
| Basic Remote Support Response Time | Within 60 minutes | Within 30 minutes | Within 30 minutes |
| Advanced Remote Support (8 AM – 4 PM, Weekdays) | |||
| On-Site Support Discount | 25% off standard labor rate | 25% off + additional 20% off already discounted rate* | No labor charges – service is fully included* |
| Urgent On-Site Support (Nights & Weekends) | – Urgent & weekend rates apply | – Urgent & weekend rates apply | – Included at no additional cost |
| Scheduling Priority | Based on availability | Next-day on-site scheduling | Same-day on-site scheduling |
| Same-Day On-Site Visits | Subject to availability | Subject to availability | |
| Same-Day Urgent Response | Not included | – Based on availability | |
| Annual Tech Reviews | Not included | 2 per year | 2 per year |
| Remote Network Monitoring | Not included | * | * |
| VIP Add-ons | - | - | * |
Feature Descriptions
- On-Site Support Discount*: Elite members receive an additional 20% off on top of the standard 25% Exclusive Care discount—providing deeper savings on eligible service visits.
- Urgent On-Site Support*: Access to emergency on-site visits during nights and weekends is available to Exclusive and Elite members, but billed at urgent/weekend rates. VIP members receive this coverage with no additional cost.
- Remote Network Monitoring*: Provided for Elite and VIP members. Requires a one-time $299 device purchase plus tax. This allows our team to monitor your system’s performance in real time and act proactively.
- VIP On-Site Service*: VIP members never pay for labor—on-site support is fully included as part of the membership.
- VIP Add-ons*: Includes concierge-style services such as in-person technical support for special events, personalized coordination, and elevated service access.
Note: Does not include extended warranties or prioritized hardware replacement.
Exclusive Transition Care Package
One-Time Payment
$499
($2000 VALUE)
One-time service to help switch from your previous provider to us. We check your system and get things working right.
- First on-site visit (up to 3 hours).
- Dealer accounts takeover.
- System evaluation & recommendations.*
- Necessary firmware updates applied.
- 3 months of Exclusive Care.
